Welcome to the GARM Safety Center, your comprehensive guide to navigating our platform with confidence and ease. Ensuring the safety, security, and satisfaction of our community is our top priority. Whether you’re a buyer keen on understanding your protections, a seller looking to secure your transactions, or simply exploring payment options, we’ve meticulously organised information to cater to your needs.
Navigate through the headers that best suit your inquiry, and let us guide you towards a safe and fulfilling experience on GARM:
Buyer Protection
Seller Protection
Payment Protection
Financial Security
We safeguard your payments through our secure Paystack Payment Gateway Software from the moment you make a purchase. Funds are held in GARM’s possession until an order is confirmed as complete. GARM releases funds to brands 15 days after the day of delivery, therefore, If an issue arises, rest assured, your money is protected.
Return Assurance
Items not matching their description? You’re entitled to a return and refund within 48 hours of delivery. Find out more about your right to return here.
Fraud Vigilance
Transactions on GARM are constantly monitored. Our in-built safeguards are designed to protect you against fraud, keeping our marketplace trustworthy.
Data Privacy
Your personal details are stored with utmost care in our data vault and shared only when necessary to fulfill your order.
Responsive Support
Questions or concerns? Our dedicated support team is ready to assist you via email at [info@garm.shop](mailto:info@garm.shop) or through our social channels.
To ensure coverage by Buyer Protection, purchases must be made within GARM, and issues reported within 15 days of delivery. Exceptions may apply under certain circumstances.
Exclusions from Buyer Protection:
– Transactions outside GARM
– Items on the Prohibited Items List
– General dissatisfaction with the product
For additional inquiries or to file a claim, reach our Support team at [info@garm.shop](mailto:info@garm.shop).
Prompt Payments
Funds from successful orders are remitted directly to your account bi-monthly, on the 15th and 30th.
Protection Measures for Sellers
– Advance payment collection for items and shipping
– A fair return policy that backs accurate descriptions
– Access to our top-rated Customer Support at [info@garm.shop](mailto:info@garm.shop)
PS! To activate Seller Protection, transactions must be exclusively through GARM. Redirecting deals off-site is against our terms and cannot be protected.
Seller Protection Exclusions
– Off-site transactions
– Prohibited items
– In-person sales
Customers: Purchasing on GARM
Guarantee your payment security with our trusted gateways, Paystack and Ozow. We authenticate each transaction rigorously for your peace of mind.
Sellers: Completing a Sale:
Your earnings are visible in ‘My Wallet’ after a buyer’s payment. Once the delivery of your order is completed, funds move to your Completed Orders. Choose to reinvest in the GARM community or transfer to your bank.
If an order remains incomplete, our Support Team will step in to resolve it.
Payments to Garmembers:
Your G-Wallet reflects your earnings post-successful orders. We deduct only the hosting and shipping fees before transferring your dues twice a month. In certain cases, GARM has the right to deduct fees as a result of failed delivery attempts or late monthly hosting fees.
Still haven’t found what you are looking for ? Contact us at info@garm.shop or browse other FAQ’s on our Support page: