Privacy Policy

Effective Date: 9 March 2025

Welcome to GARM (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information of our users, including customers, brands, and resellers who engage with our platform.

This Privacy Policy explains:

What information we collect
How we use it
Who we share it with
Your rights regarding your data
How we protect your information

By accessing or using GARM (www.garm.shop), you agree to the collection, storage, and processing of your personal data as outlined in this policy.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and other relevant data protection laws.

1. Information We Collect

We collect different types of personal data depending on how you interact with GARM.

1.1 Information You Provide to Us

When You Create an Account: We collect your name, email address, phone number, and password.
When You Make a Purchase: We collect your shipping address, billing details, and payment information.
When You Sell on GARM: If you are a brand or reseller, we collect your business information, banking details for payouts, and product listings.
When You Contact Support: We collect your contact details and any additional information you provide to resolve your inquiry.
When You Subscribe to Emails or Notifications: We collect your email address and preferences.

1.2 Information We Automatically Collect

Device and Browser Information: We collect data such as your IP address, browser type, operating system, and device type when you visit GARM.
Usage Data: We track how you interact with our website, including pages visited, time spent on the site, and actions taken (such as adding items to your cart or listing products).
Cookies and Tracking Technologies: We use cookies and similar tools to enhance user experience and collect analytics. You can manage cookie preferences in your browser settings.

1.3 Payment Information

GARM does not store your full payment card details. All transactions are processed securely through third-party payment providers, Ozow and Paystack, which comply with industry security standards.

2. How We Use Your Information

We use your information to:

Process and fulfill orders, including shipping and returns.
Facilitate payments and refunds.
Verify and approve seller accounts.
Provide customer and brand support.
Improve website functionality, user experience, and security.
Send promotional emails, order updates, and platform notifications.
Prevent fraudulent activities and enforce platform policies.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

Payment Service Providers: To process transactions securely.
Logistics and Courier Partners: To facilitate shipping and order tracking.
Marketing and Analytics Providers: To improve platform performance and send personalized offers.
Regulatory Authorities: If required by law or to protect the rights of GARM and its users.

When you purchase from a brand or reseller, some of your details (such as your name and shipping address) are shared with them to fulfill your order. Sellers are required to keep customer data confidential and use it only for transaction purposes.

4. Dta Security and Retention

We implement strict security measures to protect your personal data, including encryption, secure servers, and restricted access.

Your data is stored only as long as necessary for the purposes outlined in this policy or as required by law.
Account-related data is retained until you delete your account or request removal.

5. Your Rights and Choices

Under POPIA and other applicable laws, you have the right to:

Access your data – Request a copy of the personal information we hold about you.
Correct your data – Update inaccurate or incomplete information.
Delete your data – Request account deletion and removal of your data.
Restrict processing – Limit how we use your information in certain cases.
Withdraw consent – Opt-out of marketing emails and cookies.

To exercise these rights, contact us at info@garm.shop.

6. Cookies and Tracking Technologies

GARM uses cookies to:

Store your preferences and enhance browsing experience.
Analyze website traffic and improve platform performance.
Deliver personalized marketing.

You can manage cookies in your browser settings. Disabling cookies may affect website functionality.

7. Third-Party Links

GARM may contain links to third-party websites (e.g., courier tracking pages, payment providers). We are not responsible for their privacy practices, and we encourage you to review their policies before sharing personal data.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised effective date. If changes are significant, we will notify users via email or platform announcements.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, you can contact us at:

Email: rossaskew8@gmail.com
Website: www.garm.shop

By using GARM, you acknowledge that you have read and understood this Privacy Policy.